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Terms & Conditions

  • Payment Details

    We support multiple currencies, and multiple payment methods (PayPal, credit card, Cash on Delivery (Select Countries)). At the moment we have no recurring fees or subscription fees, all our products are one-time checkout.

  • Opt Out Policy

    We don't send you any emails outside of your order details and status. For our newsletter we require an opt-in policy, you can opt out any time. In addition if you feel you would like to terminate your account completely please contact us here:
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  • Disclaimer / Liability & Governing Law

    If you have any issues please feel free to raise them up with us first by contacting customer support directly here:
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    For any other case, the website and services governing law is UAE laws and regulations of the Emirate of Abu Dhabi exclusively.

  • Modification

    These terms and conditions are subject to change at anytime, and their change is effective immediately. As these terms are mandatory for user to approve before checkout you will always get the latest revision. As for past orders, they remain subject to the t&cs used when the order is placed. All users with concerns are advised to visit this page periodically to be updated on our latest terms and conditions.

  • Age of Consent

    Minors (under 18 years of age) shall not use this website in anyway or sign up as users. By accepting these terms and conditions you certify that you are 18 years of age or older. OSMA Cosmetics shall not be held liable as per applicable law if you don't provide parental control of minors access to the internet.

  •  Shipping & Delivery Policy will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

  • Return Policy

    We strive to support our customers in every way we can, please contact us if you are unhappy with your order for any reason here:
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    Returns are condition to the package not being open or used by the customer, any COD charges collected by courier or shipment costs are be payed by customer, no returns are accepted

    after 14 days from delivery under any conditions.

  • Cancellation Policy

    If you placed the order by mistake or for any other reason , please contact us, at our own discretion we can discuss your issue here:

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    Cancellation for COD orders are possible only if the order has not been shipped yet, else they are subject to the return policy.
    Cancellation of Prepaid orders are possibly only prior to shipping, subject to any charges for cancellation by bank or payment gateway.

  • Dispute & Refund Policy

    Kindly raise the issue with our customer support by contacting us here first:

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    Refunds timeframe are subject to gateway bank regulation (on average 14 business days from time of refund initiation from portal).

  •  Warranty

    We certify to the best of our ability that all information provided for all our products are accurate, if you have any issues with product description or details please contact us:
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